Last Updated: 1st November 2024

Uniwell.Health (“we,” “our,” or “us”) is committed to protecting the privacy of our clients, patients, and website visitors (“you,” “your”). This Privacy Policy describes how we collect, use, and disclose your personal information in connection with our telehealth services.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: Name, date of birth, email address, phone number, address.
  • Health Information: Medical history, symptoms, treatment plans, prescriptions, and other health-related information you provide.
  • Payment Information: Payment card details and billing information.
  • Technical Information: IP address, browser type, device information, and usage data collected through cookies and similar technologies.

2. How We Use Your Information

We may use your personal information to:

  • Provide and improve our telehealth services.
  • Communicate with you regarding appointments, health plans, or services.
  • Process transactions and manage billing.
  • Maintain the security and functionality of our website.
  • Conduct internal research and analysis for service improvement.
  • Comply with legal, regulatory, and healthcare standards.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

  • Healthcare Providers: To coordinate your care with other professionals as needed.
  • Service Providers: Companies that assist us in operating our website, processing payments, or providing customer support.
  • Legal and Regulatory Authorities: If required to comply with legal obligations or respond to lawful requests from public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security measures are 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

  • The right to access, correct, or delete your information.
  • The right to object to processing or request restrictions.
  • The right to data portability.
  • The right to withdraw consent (where applicable).

To exercise these rights, please contact us using the information below.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience, analyze usage, and improve our services. You may choose to disable cookies in your browser settings, though this may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies independently.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. Any changes will be posted on our website with the updated date.

9. Contact Us

If you have questions or concerns about our Privacy Policy or practices, please contact us at:

Address:

Email: [email protected]

Phone: +61 466178291