Terms and Conditions
Last Updated: 17th Feb 2025
This website, https://uniwell.health/, and related mobile applications (referred to as
“the Website”) are created, owned, and controlled by 4Uniwell Health (“4Uniwell Health”) (ACN 664 477 454).
4Uniwell Health provides administrative and management support and services to
Practitioners who provide online medical and health care and services to patients.
Whenever you (as a patient of a medical practitioner engaged by 4Uniwell Health or
a potential patient) access or use this website and in consideration for 4Uniwell
Health allowing you to access or use the website, you agree to these Website Use
Terms & Conditions, including our Privacy Policy (“Website Policies & Terms”). By
taking any steps to use or access our Website, you acknowledge that you have read
and accepted these Website Policies & Terms.
OVERVIEW
1.1 These terms and conditions, together with 4Uniwell Health’s Privacy Policy (referred to in clause 12 of these Website Policies & Terms), govern your access to and use of the
Website.
1.2 Whenever you access or use the Website and in consideration for 4Uniwell Health
allowing you access to or use of the Website, you agree to these Website Policies & Terms.
1.3 We may change these Website Policies & Terms at our discretion. By continuing to
access or use this Website, you accept these Website Policies & Terms as they apply,
including as amended, from time to time.
1.4 These Website Policies & Terms or any part of these Website Policies & Terms do not
constitute medical advice.
TELEHEALTH SERVICES
2.1 The Website allows you to access telehealth services (via encrypted chat, audio only,
and/or video with audio) from registered medical practitioners (Doctors, Nurse Practitioners) who engage 4Uniwell Health in their independent practices to provide them with administrative and management services (“Clinicians”).
2.2 4Uniwell Health does not offer or provide any medical or health services. The Website facilitates online confidential consultations with Clinicians so that those Clinicians can provide medical and health services to you.
2.3 The Clinician who consults with you has the sole discretion to decide whether a telehealth consultation is appropriate in your circumstances, whether to provide any service (including issuing any prescription or not), and to determine the appropriate course of action (including whether to recommend consultation with you in person or whether to refer you to an alternative specialist or other medical or health care professional).
2.4 The telehealth services accessed via the Website are not a substitute for ongoing medical and health care provided by your local GP or other qualified practitioner. It is recommended that you inform your local GP of all services that you obtain via the Website.
2.5 4Uniwell Health does not:
2.5.1 make any representation or recommendation that a telehealth consultation is an appropriate method of treatment for your health or medical condition;
2.5.2 take any responsibility in relation to the consultation between you and a Clinician; 2.5.3 provide or prepare any medical or health advice to you at any time;
2.5.4 employ any Clinician or engage any Clinician as an independent contractor – Clinicians engage 4Uniwell Health to provide them with administrative and management services to assist Clinicians to operate their own independent practices; or
2.5.5 represent or warrant that Medicare benefits will be able to be accessed by you for any telehealth services that you receive from Clinicians.
2.6 By using the telehealth platform provided by the Website, you hereby provide consent for Clinicians to access and make contributions to your MyHealthRecord, MySL, and to Mobile Intermediaries to ensure the continuity of care in our digital health environment.
2.7 Your personal information will be shown and used through a third-party mobile intermediary where such use complies with the Privacy Law and the Australian Privacy Principles, in particular, to retrieve electronic prescription information when requested by you.
USE OF WEBSITE
3.1 You must only access and use the Website in accordance with:
3.1.1 these Website Policies & Terms;
3.1.2 all applicable laws and regulations.
3.2 You agree not to:
3.2.1 use a false identity or provide false details to 4Uniwell Health;
3.2.2 use the Website for any other purpose other than for accessing and receiving telehealth services from Clinicians;
3.2.3 send, upload, or transmit any illegal information or material, offensive material, viruses, worms, spyware, or other similar codes via the Website;
3.2.4 use the Website to cause harm or offence to any other person;
3.2.5 use the Website in any way that will infringe any third party’s rights;
3.2.6 do anything which will or might affect, cause damage to, disrupt, or interfere with the operation and system of the Website;
3.2.7 attempt to derive the source code of the Website or any part of it or reverse engineer any of the systems or technologies used to create or operate the Website;
3.2.8 copy, reproduce, publish, exploit, or use any part of the Website for the purpose of creating or operating an online platform similar to the Website or for any other purpose other than as expressly permitted under these Website Policies & Terms;
3.2.9 use the Website in a way that might cause damage or loss to 4Uniwell Health or affect its brand or reputation;
3.2.10 use the Website for commercial purposes;
3.2.11 allow or assist anyone else to carry out the above-mentioned activities;
3.2.12 violate or breach any of these Website Policies & Terms or any laws which relate to them.
3.3 You agree to indemnify 4Uniwell Health and each of the officers, employees, agents, contractors, suppliers, and licensors of 4Uniwell Health in respect of any liability, loss, or damages (including all legal and other costs on a full indemnity basis) suffered or incurred by them arising (in whole or part) out of the breach of or failure to comply with any of these Website Policies & Terms, or any other default or wrongful conduct in relation to the subject matter of these Website Policies & Terms, on the part of you or any of your officers, employees, agents, contractors, suppliers, and licensors.
YOUR OBLIGATIONS
4.1 You agree to:
4.1.1 provide to 4Uniwell Health and the Clinician, as applicable, all reasonable required information and details requested by 4Uniwell Health or a Clinician, as applicable; 4.1.2 contact your regular general practitioner immediately if directed to do so by a Clinician or if your conditions change or worsen.
4.2 You warrant that:
4.2.1 you are not experiencing dangerous, unusual, or serious symptoms;
4.2.2 the need for telehealth services from a Clinician is not related to any accident or injury;
4.2.3 you do not suffer from multiple or serious chronic health or medical conditions and are not taking multiple prescription medications;
4.2.4 all information you have provided to 4Uniwell Health and to the Clinicians is true and accurate;
4.2.5 you have not omitted disclosing any information in your patient questionnaire or otherwise to a Clinician that is or might be relevant to your health or medical condition or the provision of telehealth services to you by a Clinician;
4.2.6 you are capable of participating in a telehealth consultation with a Clinician.
YOUR CONTENT
5.1 When you use the Website and the encrypted chat service which forms part of the Website, you grant 4Uniwell Health an unlimited royalty-free perpetual licence to use (in any way) any content you transmit via the Website, including, without limitation, any text, audio and/or video files, images, or pictures in accordance with these Website Policies & Terms.
5.2 All information submitted to the Website through the encrypted chat service will be confidential between you and 4Uniwell Health and will not be made publicly available.
5.3 You warrant that the content that you upload to the Website and the encrypted chat service:
5.3.1 will comply with the Website Policies & Terms and in particular with Clause 4;
5.3.2 will not be illegal or of an unlawful nature;
5.3.3 will not give rise or be capable of resulting in an infringement of any third party’s rights or a legal proceeding; and
5.3.4 has not been subject to any legal proceeding or dispute.
5.4 You agree to indemnify and keep indemnified 4Uniwell Health against any claim, loss, damage, costs, and/or expenses that 4Uniwell Health may suffer or incur in relation to or arising out of the content you upload to the Website and the encrypted chat service.
5.5 4Uniwell Health reserves the right, and you acknowledge 4Uniwell Health’s right, to remove or alter any content that you submit to the Website and the encrypted chat service.
CONSULTATIONS
6.1 After reviewing the information you have provided via the patient survey on the Website, a Clinician will communicate and consult with you using the Website’s encrypted text-based service and/or, as deemed clinically appropriate and necessary by the Clinician, which may be not at all or via methods such as audio, video and audio, or in person.
6.2 A Clinician has full discretion in determining whether a consultation via the Website is suitable for your medical or health condition. If the Clinician determines that a consultation via the Website is not suitable, you will be notified via the Website’s encrypted text-based service.
PRESCRIPTIONS
7.1 A prescription to you is issued entirely at the direction of a Clinician.
7.2 4Uniwell Health does not guarantee that a Clinician will issue you with a prescription following consultation with you.
7.3 If the Clinician decides to issue you with a prescription, you will be given a choice as to whether you wish for your prescription to be sent electronically to a pharmacy recommended by 4Uniwell Health to be dispensed and delivered to you at your home or for you to take your prescription to a pharmacy of your choice for dispensation to you this way.
7.4 4Uniwell Health is not liable in any way for any prescription issued by a Clinician or any medication dispensed by any pharmacy or any party’s failure to deliver medication to you (including, but not limited to, to the correct address or within any specified timeframe).
7.5 In circumstances where any medication is damaged, incorrectly dispensed, or delivery is delayed, you agree to contact the pharmacy who is directly responsible for dispensing and delivering the medications to seek to resolve any issues.
7.6 eScript Tokens and other tokens issued by 4Uniwell Health expire within 12 months of issue unless otherwise specified.
7.7 Any eScripts issued by 4Uniwell Health are private prescriptions. We are unable to issue eScripts as PBS prescriptions; however, for some medications, we are able to provide a paper-based prescription directly to the pharmacy.
You understand that 4Uniwell Health acts as an agent only for any pharmacies recommended by 4Uniwell Health to you for dispensation of medications prescribed by a Clinician, and 4Uniwell Health is not responsible for dispensation of any medications prescribed to you in any way.
FEES
8.1 You will be charged a fee for each consultation with a Clinician. Clinicians engage 4Uniwell Health to act as the Clinicians’ agent for billing purposes, and, accordingly, 4Uniwell Health will charge you on behalf of the Clinicians.
8.2 Subject to any change in the Australian Government’s Medicare directions, the telehealth services provided by the Clinicians do not attract Medicare benefits.
CANCELLATION & REFUNDS
9.1 Refunds for completed consultations and consultations cancelled at the patient’s request will be issued in 4Uniwell Health’s absolute discretion. In the event that 4Uniwell Health cancels a patient’s consultation booking, the patient will be offered a refund or an alternative appointment time.
9.2 Refunds will be issued in the event of an error on the part of 4Uniwell Health that results in the patient being incorrectly charged.
9.3 4Uniwell Health is not responsible for any product damage, lost items, or delayed deliveries as a result of a third-party delivery provider’s failure. Faulty or damaged products may be eligible for a refund, provided certain conditions are met.
9.4 Refunds will be issued using the original payment method provided and may take up to 14 days to be processed.
INTELLECTUAL PROPERTY
10.1 4Uniwell Health owns the Website and all of the contents of the Website, which includes all text, information, graphics, logos, business/trading names, design, layout, downloads, pricing, software, products, and services owned or licensed by 4Uniwell Health.
10.2 Nothing in these Website Policies & Terms or your use of the Website has the effect of transferring, assigning, licensing, or otherwise transmitting any of 4Uniwell Health’s intellectual property to you.
COOKIES
11.1 As part of the normal operation of this Website, your internet browser will be sent a “cookie” (a temporary internet file). This cookie enhances the Website’s functionality with features such as account login and electronic ordering. By itself, this cookie can only identify your computer to 4Uniwell Health’s server and so we can track your use of the Website. It is not used to identify you personally.
11.2 In some instances, cookies may collect and store personal information about you. Such personal information will only be used by 4Uniwell Health (Greencanna Health Pty Ltd, ACN 664477454) in accordance with these Website Policies & Terms.
11.3 Your personal username and password to access the Website protect your privacy. We recommend that you do not disclose, share, or reveal your account details to any other individual.
LIABILITY AND DISCLAIMER
12.1 To the maximum extent permitted by law, 4Uniwell Health (Greencanna Health Pty Ltd) will not be liable to any person or entity for any direct, indirect, consequential, or other loss or damage (however caused, including due to negligence) which may arise out of, or in connection with:
12.1.1 your use of the Website,
12.1.2 your consultation with a Clinician,
12.1.3 your access to and/or use of the services available via the Website.
PRIVACY
13.1 4Uniwell Health’s Privacy Policy governs the way we handle personal information we collect, including personal information collected from our Website.
13.2 By using the Website, you agree to 4Uniwell Health’s Privacy Policy.
COMPLAINTS
14.1 If you have a complaint in relation to use of the Website, you may contact us via email at [email protected].
14.2 In relation to complaints against 4Uniwell Health:
14.2.1 you must notify us of the details of the complaint as soon as possible;
14.2.2 a representative of 4Uniwell Health will contact you to discuss your complaint; 14.2.3 if your complaint is not resolved in your discussion with a 4Uniwell Health representative, the matter will be referred to an independent third party as agreed between the parties or, in the absence of agreement, an independent party selected by the NSW Law Society;
If you have any complaints or concerns that cannot be resolved by 4Uniwell Health, you can contact the Office of the Health Ombudsman.
GENERAL
15.1 The laws of New South Wales (NSW) in Australia govern these Website Policies & Terms, as applicable, and you agree to submit to those laws and their exclusive jurisdiction, including the courts of NSW in Australia, in your use of this Website and these Website Policies & Terms.
15.2 If any of these Website Policies & Terms are held to be invalid or unenforceable, then the validity and enforceability of the remaining Website Policies & Terms will not be impacted.